Shipping Countries: United Kingdom (UK)
Ready to ship in 3-5 business days from China
Shipping Policy
1.Order Processing Time:
We will arrange shipment within 3-5 business days after your payment is confirmed. For special circumstances such as public holidays or temporary inventory adjustments, the shipping time may be extended, and our customer service will contact you in advance.
2.Logistics Services:
Based on your delivery address, we will intelligently match the fastest and most stable logistics solution (including premium channels such as international couriers and dedicated line logistics) to ensure efficient package delivery.
3.Estimated Delivery Time:
International shipping usually takes 7-20 business days. Actual delivery time may vary slightly due to customs clearance efficiency, destination logistics networks, and peak shopping seasons. Please refer to the logistics tracking information for updates.
4.Tracking Information:
Once your order is shipped, a logistics tracking number will be automatically sent to you. You can check the real-time location of your package through the order details page or the logistics provider's official website.
5.Fee Explanations:
(1) The shipping fee displayed on the order page is the basic logistics cost. If your address is in a "remote area", an additional fee will apply, and our customer service will confirm this with you in advance.
(2) Customs duties and import taxes that may arise during international shipping shall be borne by you in accordance with local customs policies. For customs clearance assistance, please contact our customer service.
6.Special Circumstances:
In case of delivery delays caused by force majeure (such as natural disasters, logistics strikes, or sudden changes in customs policies), we will inform you of the latest progress promptly. Thank you for your understanding and cooperation.
Refund Policy
1.Refunds for Quality Issues:
If the product you receive has quality defects (such as damage, functional failure, or significant discrepancy from the description), please submit a refund request through the order page or contact customer service within 7 calendar days of receipt, along with clear photos/videos of the issue. After verification, we will process a full refund (refunds will be returned via the original payment method, and should arrive within 3-7 business days). You will not be responsible for return shipping fees (valid logistics documents are required).
2.Refunds for Non-Quality Issues:
For refund requests due to personal reasons (such as dissatisfaction with the product or change of purchase intention), the following conditions must be met:
(1) The product is unused and in original packaging (not affecting secondary sales).
(2) The request is made within 5 calendar days of receiving the product.
You will be responsible for return shipping fees, and the refund amount will deduct the actual shipping cost incurred. The remaining amount will be refunded after the product is returned and inspected.
3.Non-Refundable Cases:
(1) Products that have been used or with severely damaged original packaging, affecting secondary sales.
(2) Refund requests submitted beyond the specified time limit.
(3) Products undeliverable or returned due to incorrect delivery address, unclaimed items, or other personal reasons.
4.Refund Process:
You can initiate a refund through "Order Details - Request Refund" or contact our online customer service directly. Our team will assist throughout the process and update you on the refund progress promptly.
